Privacy Policy

House of Cashabella ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (store.houseofcashabella.co.za) and purchase our products. This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We only collect information that is necessary to fulfill your orders, provide customer support, and improve your shopping experience. The types of personal information we may collect include:

• Identity & Contact Data: First name, last name, email address, phone number, and WhatsApp number.
• Delivery Data: Physical address, city, province, postal code, and preferred PUDO locker locations.
• Transaction Data: Details about payments to and from you, and other details of products you have purchased from us. (Note: We do not collect or store your credit card details; these are handled securely by PayFast).
• Customization Data: Text, notes, and image files you upload specifically for printing on bespoke/customized products.
• Technical Data: IP address, browser type, device information, and geographic location data (via Google Maps API when searching for an address).

2. How We Use Your Information

We use your personal data strictly for legitimate business purposes, including but not limited to:

• Processing and fulfilling your orders, including manufacturing custom designs.
• Managing payments, fees, and refunds securely.
• Arranging courier delivery and sending you tracking updates.
• Communicating with you regarding your order, inquiries, or customer support requests.
• Protecting our website against fraud, spam, and unauthorized transactions.

3. Sharing Your Data with Third Parties

We do not sell, trade, or rent your personal information to third parties. However, to operate our store and fulfill your orders, we must share specific data with trusted third-party service providers:

• PayFast: Your name, email, and order total are passed to PayFast to securely process your payment. PayFast’s handling of your financial data is governed by their own strict privacy policies and PCI-DSS compliance.
• The Courier Guy / PUDO: Your name, delivery address, and phone number are automatically transmitted to The Courier Guy’s API to generate your shipping waybill and ensure accurate delivery.
• Google Maps: Address data entered during checkout is processed by the Google Maps Places API to ensure accurate routing and to calculate the distance to your nearest PUDO locker.

4. Data Security & Retention

We implement appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. Our website uses SSL (Secure Socket Layer) encryption for all data transmissions.

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

5. Customized Product Data (Images & Text)

Any images, logos, or text you upload for customized products are used strictly for the production of your specific order. We do not use customer-uploaded artwork for our own marketing purposes without your explicit prior consent. Uploaded files are kept temporarily on our secure servers to facilitate printing and reprints (if necessary) and are periodically purged.

6. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to track activity on our Service and hold certain information. We use essential cookies to maintain your shopping cart, remember your session, and ensure the website functions correctly. You can instruct your browser to refuse all cookies, but if you do not accept cookies, you may not be able to use certain portions of our website (such as adding items to your cart).

7. Your Legal Rights (POPIA)

Under the Protection of Personal Information Act, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of incomplete or inaccurate data.
• Request deletion or destruction of your personal data (subject to our legal obligations to retain transaction records).
• Object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our Information Officer: